Our experienced Silversea team is delighted to answer any questions you may have about our luxury cruises. Pre-cruise preparations, onboard expectations, post-cruise assistance and beyond. Ensuring your Silversea voyage is a smooth and seamless journey of a lifetime.
RESERVATIONS TEAM
From planning your cruise to organizing air arrangements, hotel stays, spa treatments and beverage selections - from start to finish, the Silversea Reservations Team can help plan every detail of your voyage. Along with first-hand shipboard knowledge, these experienced cruise professionals undergo Silversea’s own comprehensive training programme to ensure a memorable voyage.
Here are just some of the services they can offer:
- Plan Your Voyage: help you select and book the perfect voyage from over 250 itineraries worldwide.
- Air Travel* & Transfers: Book flights perfectly timed for your cruise or customised to meet your individual travel plans.
- Pre- and Post-Cruise Hotel Stays
- Land Adventures
- Pre, post, and mid-cruise land programmes
- Shore Excursions, Spa and Specialty Restaurant reservations
- Baggage Valet: send your luggage ahead of you, allowing you to enjoy stress free travel.
* Flight bookings are not available in some areas, please contact our booking team for more details
USEFUL SILVERSEA CONTACT EMAILS
- for Air ticketing and deviation requests
- SpecialServices@silversea.com for pre-cruise specialty requests, such as medical needs and bon voyage gift orders
- groupservices@Silversea.com for group booking service requests
WE ARE HERE FOR YOU
For post-cruise enquiries you might have, please contact us through the information provided below.
AMERICAS
Americas – United States, Canada, Caribbean, Central & South America
- Silversea Guest Relations Phone:
- Geographical number: +1 954 713 4096
- Toll-free number: +1 877 353 6834
- Hours of Operation are from Monday – Friday: 9 AM – 5:00 PM
- Post Cruise Feedback & Inquiries: guestrelations@silversea.com
- Venetian Society: vs@silversea.com
- Silver Shore Baggage Valet service: valet@silversea.com
- Lost and Found / Lost Luggage: guestrelations@silversea.com
- Lost and Found / Lost Luggage:
- Geographical number: +1 954 713 4096
- Toll-free number: +1 877 353 6834
INTERNATIONAL
Australia & Asia Pacific
- Silversea Guest Relations Phone: +61 2 9255 0602
- Hours of Operation are from Monday – Friday: 9 AM – 5:30 PM
- Post Cruise Feedback & Inquiries: guestrelationsap@silversea.com
- Venetian Society: vs@silversea.com
- Silver Shore Baggage Valet service: valet@silverseacom
- Lost and Found / Lost Luggage: guestrelationsap@silversea.com
- Lost and Found / Lost Luggage: +61 2 9255 0602
Germany (Frankfurt Office) Continental Europe
- Silversea Guest Relations Phone: +44 2 07 340 0712
- Hours of Operation are from Monday – Friday: 9 AM – 5:30 PM
- Post Cruise Feedback & Inquiries: guestrelationsuk@silversea.com
- Venetian Society: vs@silversea.com
- Silver Shore Baggage Valet service: valet@silversea.com
- Lost and Found / Lost Luggage: guestrelationsuk@silversea.com
- Lost and Found / Lost Luggage: +44 2 07 340 0712
United Kingdom
- Silversea Guest Relations Phone: +44 2 07 340 0712
- Hours of Operation are from Monday-Friday: 9 AM-5:30 PM
- Post Cruise Feedback & Inquiries: guestrelationsuk@silversea.com
- Venetian Society: vs@silversea.com
- Silver Shore Baggage Valet service: valet@silversea.com
- Lost and Found / Lost Luggage: guestrelationsuk@silversea.com
- Lost and Found / Lost Luggage: +44 2 07 340 0712
OUR OFFICES
Please use these numbers for business inquires. For reservations, see above.
Headquarters
Gildo Pastor Center 7, Rue du Gabian 98000 Monaco
PHONE: +377 9770 2424
The Americas
1050 Caribbean Way, Miami, FL 33131 United States
PHONE: +1-800-722-9955
United Kingdom
Fourth Floor, Chancery Exchange, 10 Furnival Street, London EC4A 1AB
PHONE: +44 844 251 0837
Europe
Amelia-Mary-Earhart-Strasse 8, Level 1 60549 Frankfurt am Main Germany
PHONE: +49 69 9675 5212
Asia
3 Anson Road, Springleaf Tower, Unit 13-02 Singapore 079909
PHONE: +65 6223 1846
Australia & New Zealand
Level 15, 101 Miller Street, North Sydney NSW 2060 Australia
PHONE: +61 2 9255 0600
FAX: +61 2 9252 0100